We have stayed at this luxurious hotel multiple times and we are always impressed with the service provided. The staff is friendly and helpful, ensuring that we have a comfortable and enjoyable stay. The location of this hotel is perfect, right in the heart of downtown. It is situated in front of the main square, giving us easy access to all the attractions in the area. The rooms are always clean and well-maintained, with amenities such as a safe and a coffee machine. The beds and pillows are extremely comfortable, providing us with a restful night's sleep.

We stayed 3 nights and it was a very comfortable fit. The breakfast had a huge variety of GOOD options, and was satisfactory.

The breakfast here was excellent, with a wide variety of food options, and the location near Independence Square was fantastic.

The hotel's central location, right on the central plaza in this city, offers a vibrant atmosphere with restaurants, shops, and the famous clock tower. The view from the room facing the plaza was breathtaking. The beds were extremely comfortable, and the bathroom and shower were nice. The hotel also has its own parking lot, which is convenient for guests. The staff was friendly and attentive.

No negatives from this place.

The room was nice, and the bed was super cozy 😊. the location of this place was right in the middle of everything, making it super convenient to get around.

The service is good and friendly, rooms are clean. Breakfast buffet is decent. Great central location with free parking. Has a mix of old world charm and modern amenities like good wifi. Comfy beds and pillows, nice bathroom with a coffee machine and safe.

The location, with easy access to everything, is excellent. The hotel has a perfect blend of old world charm and modern amenities like good wifi. Staff are friendly and helpful.

Felt super comfortable, no complaints.

The value for money at Hotel Emily was exceptional. The room was cozy and had all the modern amenities I needed. The location right on the central plaza was perfect, surrounded by vibrant restaurants and shops. The staff were incredibly friendly and attentive, making my stay even more enjoyable.

The breakfast selection could use some improvement, but it was still decent.

Great location and convenient parking. The hotel is centrally located and has its own secure parking lot, making it easy to explore the city. The staff was friendly and helpful in providing information about the city and nearby attractions. The room was spacious and comfortable, with a nice patio and a large closet for storage.

Lack of amenities and noise issues. The hotel had no wifi in the room, which was inconvenient.

The hotel's location is unbeatable, right in the heart of the city, with convenient access to shops, restaurants, and attractions. The room was spacious and comfortable, with a nice view. The hotel staff were friendly and helpful, providing assistance with directions and recommendations.

The noise from other guests and the thin walls made it difficult to sleep at night. The internet reception in the room was poor and unreliable, which was frustrating.

Great location in the heart of downtown, with easy access to the city's attractions and nightlife. Clean rooms and comfortable beds. The breakfast buffet was excellent, with a lot of variety and good quality foods. The staff was friendly and accommodating, always trying to make sure everything was going well during our stay.

Our stay was marred by a lot of noise at night, making it difficult to sleep. It seemed like there were a lot of students staying at the hotel, and they were loud, playing music and yelling in the corridors.

Located in the heart of the city, this hotel offers a convenient and lively location. The central plaza, with its iconic clock tower, is just steps away. Guests can enjoy the vibrant atmosphere of the plaza, with its variety of restaurants, shops, and local activities. The hotel itself combines colonial charm with modern amenities, providing a comfortable stay. The rooms are spacious and well-appointed, with comfortable beds and large bathrooms. The hotel staff is friendly and attentive, ensuring a pleasant experience. While breakfast is not included, there is a restaurant on the first floor for convenience. The only downside is the lack of a view from certain rooms.

During my Easter stay, I appreciated the complimentary coffee and safe provided in the room; it was a nice touch. The hotel's location in the downtown area was perfect for exploring the city and enjoying the festivities. Additionally, the staff was friendly and accommodating, which made my experience more enjoyable.

The hotel's noise level was a downside, especially during the Easter celebrations. The central gallery design made it easy for noise to travel throughout the hotel, which made it challenging to sleep.

The location is perfect with easy access to everything in the vibrant central plaza area. The hotel has a charming colonial décor with modern amenities. The beds are extremely comfortable, and the bathroom and shower are nice. The staff is friendly and attentive. Free parking is available under the hotel. it is an excellent choice for anyone staying in Pachuca.

Felt like relaxing at home, no complaints at all.

Excellent location, friendly staff, clean rooms, good wifi, great view, old world charm.

Nothing that I didn't like.